Technology Resources
The Information Technology (IT) Department supports the technology needs of Brunswick Community College students, faculty, and staff. Our team helps ensure that everyone at BCC can connect, communicate, and learn using the college’s digital tools and systems.
We assist with a variety of technology needs, including login issues, password resets, two-factor authentication (2FA), and account unlocks. Our goal is to make accessing BCC systems simple, secure, and reliable for all users.
Need Assistance?
You can reach the IT Department by calling (910)-755-6648 or by visiting us in person on the first floor of Building A, past OneStop Student Services and before the cafeteria.
For questions related to Moodle or online course content, please contact Distance Learning at (910) 755-7333 or [email protected].
Student Credentials
Your credentials (your BCC email and password) are provided to you in a welcome email from the college. If you didn’t receive this email, please call OneStop Student Services at (910) 755-7320 for assistance.
Watch the video below for a step-by-step walkthrough of how to login to your student account for the first time. You can also follow the written instructions below.
Login Instructions
- On your computer, go to office.com. Have your personal mobile device nearby as you’ll need it to set up two-factor authenication (2FA).
- Select “Sign In.”
- Log in using the email and password provided to you in your welcome email.
- Follow the on-screen steps to set up 2FA.
- Once you’re logged in and 2FA is set up, go to Moodle through the Student Portal.
- Select “Log In,” then choose “Log In using your account on:” –> “BCC Email.”
Two-factor authentication (2FA) adds an extra layer of protection to your account. It helps keep your personal information and college data secure by ensuring that even if someone knows your password, they can’t access your account without your phone or another verification device. In short, it helps prevent hackers and unauthorized users from getting in.
The video in the “Logging in for the First Time” section above shows how to set up two-factor authentication. You can also follow this detailed guide for step-by-step written instructions.
You can only reset your password if you have set up two-factor authentication (2FA). If you do not have 2FA enabled, have forgotten your password, or your password has expired, please contact the IT Department for assistance.
To reset your password, follow these steps:
1. Go to office.com.
2. Sign in with your account.
3. Select your name in the lower-left corner of the screen.
4. Select “View account.”
5. Select “Change password.”
You can also use the Password Portal to reset it.
Cybersecurity is everyone’s responsibility. The IT Department works hard to keep your account and personal information secure, but it’s just as important to know how to recognize and avoid online scams.
Phishing is one of the most common methods hackers use to steal information and infect systems with malware. Criminals send fake emails, texts, and phone calls to trick you into clicking on malicious links and sharing personal information.
How to Spot a Phishing Attempt
- Check the sender. Hover (don’t click!) over the sender’s address or any link to see where it really leads.
- Watch for urgency or threats. Messages claiming “your account will be locked” or “take action immediately” are red flags.
- Be cautious with attachments. Don’t open unexpected files or downloads.
- Avoid clicking links. Type known website addresses directly into your browser instead.
- Look for unusual requests. Be cautious of messages requesting that you transfer money, purchase gift cards, or share personal details, even if they appear to come from someone you know.
What To Do
If something feels off, don’t click or reply. Instead, report the message as a phishing email in Outlook so it can be reviewed. Then, reach out to the IT Department if you’re unsure if your account has been compromised or want to confirm whether the message is legitimate.
Important Reminders
- BCC IT will never send text messages about your account.
- We will never ask for your password or your two-factor authentication code.
- We will never ask you to enter a code into your authenticator app.
- If you receive a message asking for any of this information, it’s an attempt to take over your account.
